Специалист по сбору данных в Яндекс Бизнес со знанием английского языка

Описание

I G O R
P A V L O V

CUSTOMER SUPPORT OPERATOR
CONTACT
vislouxi@yandex.ru
+7 775 251 66 20


EDUCATION
Volga Region State University of
Service
Bachelor of Advertising and
marketing

COMMUNICATION
AND LANGUAGE
EXPERIENCE
Advanced English level

Organized English speaking club
in my hometown and hosted it
as a lead speaker and discussion
facilitator for 2 years


PERSONAL
QUALITIES
Hard -working professional with
multitasking abilities, passionate
about working with team and
customers

Devoted traveler with several
countries visited, highly
adaptable to new environment
and people, with positive
attitude to everyone around me
WORKING E XPERIENCE
ADVCash payment platform (currently Volet .com )
May 2023 — June 2024
Customer support operator

Achievements:
3 749 — customer i nquiries successfully solved

Responsibilities:
— Responding to customer inquiries via Zendesk platform and helping
solve customer problems
— Addressing customers’ requests about product and platform issues
— Working with consumer complaints, helping find solutions that
satisfy both the customer and company needs
— Collaboration and reporting — working closely with quality
assurance department, reporting information on problems solved and
customer satisfaction level

Achievements:
115 352 — user verification requests processed
16 699 — bank card details processed

ADVCash payment platform (currently Volet .com )
December 2017 — May 2023
Documents Verification Operator
Responsibilities:
— Primary and secondary user documents verification process
handling
— Analysis and assessment of customer documents regarding details
and possible issues with it
— Communication with Sumsub technical representatives via LiveChat
platform to solve issues with customer documents
— Keeping records of customer details, issues occurred , and
assessment status